Problems We Solve

Business Process Problems

	Accounting	Information Sharing
	Business Continuity	Inventory Control
	Connecting Mobile Sales and Service Forces	Manufacturing
	Coping with Government Regulations and Reporting	Online Sales
	Global Workforce Integration	Order Entry

Computer Technology Problems

	Problem Type	Specific Problems	Implications
	Service and Repair	When we have an emergency we need someone reliable and know our system.	Business Failure Business Interruption Loss of Profitability Loss of Sales Loss of Productivity
	Service and Repair	High computer repair and network costs, unreliable service techs and computer downtime are costing us a bundle.	Business Failure Business Interruption Loss of Profitability Loss of Sales Loss of Productivity
	Maintenance	I’m tired of staying late and coming in on weekends to download patches and that’s just to perform basic maintenance. I hope I know what I am doing.	Business Interruption Inefficient Operations Decrease Productivity
	Trouble-shooting	We are having to reboot our server 3 or 4 times a day. Is that normal?	Business Interruption Loss of Profitability Loss of Sales Loss of Productivity Inefficient Operations
	Trouble-shooting	Our computer system is killing me. I spend more time with computer related issues than running my business.	Business Interruption Loss of Profitability Loss of Sales Loss of Productivity Inefficient Operations
	Productivity	Due to recent growth, our employees now need to share information in real time.	Loss of Profitability Loss of Sales Loss of Productivity Inefficient Operations
	Productivity	We want to integrate our internal and external communications and computers into one company and client information system.	Loss of Profitability Loss of Sales Loss of Productivity Inefficient Operations Business Growth
	Security	We need to secure our network against external attacks from viruses, malware, and hackers. Plus, beef up internal authorized access security, too.	Business Failure Business Interruption Loss of Profitability Loss of Sales
	Disaster Recovery	We don’t have a disaster recovery plan for our data and I’m nervous.	Business Failure